Our services
Everything your business needs to run smoothly
From day-to-day helpdesk support to full network management, Phantec IT covers every layer of your technology stack — so you never have to worry about IT again.
Managed IT Support
Proactive monitoring and management of your entire IT environment. We watch your servers, workstations, and infrastructure around the clock — identifying and resolving issues before they impact your business.
- 24/7 system monitoring
- Patch management & updates
- Remote & on-site support
- Monthly health reports
Helpdesk & Ticketing
Fast, friendly support for your team. Submit a ticket and get a real response from a real technician — typically within the hour. No bots, no runaround, just solutions.
- Priority ticketing system
- Phone, email & chat support
- Average 1-hour response
- Dedicated account manager
Network Management
Secure, high-performance networks designed and maintained for your office. We handle everything from initial setup to ongoing optimization — routers, switches, firewalls, and Wi-Fi.
- Network design & setup
- Firewall configuration
- VPN & remote access
- Performance optimization
Cybersecurity Basics
Protect your business data with layered security practices. We implement endpoint protection, manage patches, run security audits, and train your team to recognize threats.
- Endpoint protection
- Security awareness training
- Vulnerability assessments
- Incident response planning
Cloud Support
Microsoft 365, Google Workspace, and cloud infrastructure — we set it up, migrate your data, and keep it running. Whether you're moving to the cloud or already there, we've got you covered.
- Microsoft 365 & Google Workspace
- Cloud migration planning
- Backup & disaster recovery
- Storage & licensing management
Onboarding & Setup
New hire? New office? We handle device procurement, setup, account provisioning, and everything in between — so your team is productive from day one.
- Device setup & imaging
- Account provisioning
- Software installation
- New office IT buildouts
Simple pricing
Flat-rate plans. No surprises.
All plans include unlimited helpdesk tickets, proactive monitoring, and a dedicated account manager.
Essentials
Core IT support for small teams getting started with managed services.
- Helpdesk & ticketing
- Remote support
- Patch management
- Monthly health report
- Up to 10 users
Business
Full-stack IT management for growing SF businesses that need reliable coverage.
- Everything in Essentials
- 24/7 monitoring
- Network management
- Cybersecurity basics
- Cloud support
- On-site visits included
Enterprise
Dedicated IT resources and custom SLAs for larger organizations.
- Everything in Business
- Dedicated technician
- Custom SLA agreements
- Security audits
- Compliance support
- Priority escalation
Not sure which plan fits?
We'll assess your current setup and recommend the right level of support — no pressure, no commitment.